All products are sold for Research Use Only. They are not drugs, foods, supplements, or cosmetics, are not approved by the FDA, and are not intended to diagnose, treat, cure, or prevent any disease, or for human or veterinary consumption. To continue you confirm that you are a qualified research professional aged 21 or older.
You can cancel any one-time order before it ships and any Subscribe & Save subscription any time before its next billing date — no fees, no questions asked, no calls required.
Effective Date: April 27, 2026 · Version 2.0 — covers Subscribe & Save and one-time orders · Applies to all purchases made on synexbiolabs.com
You can cancel any SynexBiolabs one-time order before it ships and any Subscribe & Save subscription any time before its next billing date — no fees, no questions asked, no calls required. Online sign-up means online cancellation. The detail below covers the exact mechanics, deadlines, and contact paths.
One-time orders may be cancelled only if your cancellation request reaches us before the order has been processed for shipment. Once a tracking number has been generated and the order has entered fulfillment, the order can no longer be cancelled.
Important — there is no guaranteed cancellation window. We process orders very quickly. During business hours, orders frequently move from “received” to “fulfilled” within minutes — sometimes faster than we can read and act on a cancellation email. Emailing within 1 hour gives you the best chance of catching the order, but it is not a guarantee. If the order has already been processed for shipment when we receive your request, we cannot cancel it. We will notify you of the order’s status as soon as we see your message.
If your order has already shipped when we receive your request, see our Refund & Shipping Policy for return eligibility on damaged or non-conforming items.
SynexBiolabs offers a Subscribe & Save program that delivers your selected research peptides on a recurring schedule (typically every 60 days) at a locked-in discount. Subscriptions are billed automatically through our payment processor (TagadaPay) on the cadence you chose at checkout.
You may cancel your Subscribe & Save subscription at any time, for any reason, with no early-termination fee. Per the FTC’s “Click-to-Cancel” rule (16 CFR Part 425), cancellation is available through the same online channel you used to enroll.
If you don’t want to cancel outright but need a break, you have three alternatives — all available in the same self-service portal:
Every cancellation generates an immediate confirmation email to the address on your account. Please retain this email — it is your proof of cancellation. If you do not receive a confirmation email within 24 hours of submitting a cancellation request, contact us immediately at support@synexbiolabs.com.
If a recurring payment fails (insufficient funds, expired card, declined transaction), our payment processor will:
A paused subscription is not cancelled. To fully cancel, follow the steps in Section 2.3.
Cancellation of a future shipment means you are not charged and not shipped. There is no refund involved — nothing has been paid for the cancelled cycle.
For refunds on shipments already processed, see our Refund & Shipping Policy. In short: research-use peptides are non-returnable except in cases of (a) damaged or visually compromised vials at delivery, (b) products that fail independent purity verification, or (c) shipping errors on our part.
Chargebacks: If you wish to dispute a charge, please contact us first at support@synexbiolabs.com. We resolve nearly every issue within 48 hours when given the chance. Initiating a chargeback before contacting us delays resolution and may result in account suspension. Chargebacks initiated more than 60 days after the original charge are typically denied by the card network regardless of merit.
This policy is designed to comply with all applicable U.S. federal and state subscription-cancellation laws, including:
If you believe your cancellation rights have not been honored, you may also contact:
All products sold by SynexBiolabs are intended strictly for in vitro laboratory research purposes only. They are not for human or veterinary consumption. Cancellation of an order does not alter the representations made at the time of purchase regarding research use and compliance with applicable laws.
For cancellation requests or questions about this policy:
SynexBiolabs reserves the right to update this Cancellation Policy. The Effective Date at the top reflects the most recent version. Material changes will be communicated to active subscribers by email at least 30 days before they take effect, and customers may cancel without penalty during that window.